Shipping policy

Last updated: September 12, 2026

This Shipping Policy applies to orders placed with Form and Comfort.

Shipping Cost

Standard shipping is free on every order.

Applicable sales tax, if any, is calculated separately at checkout. We currently do not offer international shipping.

Processing Time

Orders are generally processed within 24–48 hours after they are placed.

Processing time is the time required to confirm, prepare, and package your order before it is handed to the shipping carrier. Weekends, holidays, unusually high order volume, address issues, or payment-review delays may affect processing time.

You will receive an email with tracking information once your order ships.

Estimated Delivery Time

After processing, orders are estimated to arrive within 3–5 business days.

Business days are Monday through Friday, excluding federal holidays.

The 3–5-business-day estimate begins after the order has been processed and transferred to the carrier. It does not begin when the order is initially placed.

Delivery dates are estimates and are not guaranteed. Weather, carrier delays, holidays, local service interruptions, and other circumstances outside our reasonable control may affect delivery.

If we cannot ship your order within the promised timeframe, we will notify you and provide any delay, cancellation, or refund options required by applicable law.

Where We Ship

We currently ship within the United States only.

We do not ship internationally at this time. Orders submitted with a shipping address outside the United States may be declined or canceled and refunded.

Tracking Your Order

Tracking information will be sent to the email address provided at checkout once the order ships, generally as part of your shipping-confirmation email.

Tracking information may take some time to update after the carrier receives the package.

If you have not received tracking information after the processing period:

  1. Check your spam, junk, and promotions folders.

  2. Confirm that the email address entered at checkout is correct.

  3. Email support@formandcomfort.com with your order number.

If an order ships in more than one package, you may receive separate tracking information for each package.

Address Changes

Please review your shipping address carefully before completing checkout.

Requests to change a shipping address must be emailed to support@formandcomfort.com within 24 hours of ordering.

We will make reasonable efforts to update the address, but changes are not guaranteed once an order has entered processing or fulfillment.

Form and Comfort is not responsible for delays, failed delivery, or loss resulting from an incorrect or incomplete address provided by the customer, except where otherwise required by law.

If a package is returned to sender because of an incorrect, incomplete, or undeliverable address, contact us so we can review the available options. Any additional costs resulting from an incorrect customer-provided address may be the customer’s responsibility.

Order Cancellations

Cancellation requests must be submitted to support@formandcomfort.com within 24 hours of ordering.

Submitting a request within 24 hours does not guarantee cancellation. If the order has already entered processing or fulfillment, we may be unable to stop it.

If an order cannot be canceled, the customer may use the options available under our Return and Refund Policy after receiving it.

Lost Packages or Tracking With No Movement

If tracking has stopped updating or you believe your package has been lost, email support@formandcomfort.com with your order number and tracking information.

We will review the tracking history and, where appropriate, contact the shipping carrier. A delayed tracking update does not necessarily mean that a package is lost.

The available resolution will depend on the carrier’s tracking information, investigation results, order details, and applicable law.

Marked Delivered but Missing

If tracking shows that your package was delivered but you cannot locate it:

  1. Confirm that the shipping address on your order is correct.

  2. Check around the delivery location, mailbox, building entrance, and other secure areas.

  3. Ask members of your household, neighbors, front-desk staff, or property management whether they accepted it.

  4. Allow until the end of the delivery day because some carriers mark packages delivered shortly before arrival.

  5. Email support@formandcomfort.com if the package is still missing.

We will review the shipment and work with the carrier as appropriate. A replacement or refund is not automatically guaranteed before the shipment has been reviewed.

Damaged or Incorrect Orders

Inspect your order after it arrives.

If your product arrives damaged or you receive the wrong item, contact support@formandcomfort.com promptly with:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product and packaging.

We will review the issue and provide the appropriate next steps under our Return and Refund Policy.

Shipping Delays

Form and Comfort is not responsible for carrier delays caused by weather, transportation disruptions, holidays, natural disasters, incorrect addresses, or other events outside our reasonable control.

However, we will assist with locating delayed shipments and comply with all obligations required by applicable law.

Returns

Do not send a return without first contacting us and receiving return instructions.

Customers are responsible for securely packaging eligible returns and paying return-shipping costs, as explained in our Return and Refund Policy.

Contact

For shipping questions, address-change requests, lost packages, or delivery concerns, contact:

Form and Comfort
Email: support@formandcomfort.com
Mailing address: PO Box 3406, Edgartown, MA 02539, United States